Personal information we collect

This website collects and uses personal information for the following reasons:

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third-party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name will be shown on the public-facing website.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email privacy@thephagroup.com using the email address that you commented with. If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog. NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

Contact forms and email links

Should you choose to contact us using the contact forms on our website or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors. Instead the data will be collated into a wp_mail(). Should you wish to have your contact details and its associated personal data deleted, please email privacy@thephagroup.com using the email address that you commented with.

Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third-party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter. While your email address remains within the MailChimp database, you will receive periodic emails from us.

How we store your personal information

As detailed above, if you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (WordPress).

About our server

This website is hosted by WP Engine within a UK data centre.

Some of the data center’s more notable security features are as follows:

  • In-house vulnerability scanning for all infrastructure, servers, databases and applications are conducted regularly, vulnerability scanning reports are processed internally and remedied quickly. Any customer impacting changes are reported on our public status blog, but only after we’ve made the changes to reduce the chance of exposure.
  • The WP Engine’s computing environment undergo external penetration testing by an independent, qualified vendor at least once per year. WP Engine contracts with a third-party vendor to perform penetration testing. Penetration testing results are formally communicated to WP Engine and remediation plans developed to address items noted within.
  • The data center environment undergoes a SAS 70 Type II examination at least annually.
  • All computing equipment is in a physically secure facility, where electronic access controls are used to prevent unauthorized access to computing facilities
  • Firewalls configured based on the principle of least privilege, where firewalls only allow approved applications, protocols, and services required to meet business needs
  • Intrusion detection or intrusion prevention systems are used to monitor and/or protect your network
  • Background screenings are conducted for all personnel (employees and contractors) that have access to critical infrastructure, servers, applications, or data
  • Documented security baselines to harden and secure IT systems. WP Engine’s security firms establish baselines and ensure we are adhering to them. These change over time as new information and processes are put into place.
  • WP Engine maintains reasonable security precautions consistent with industry best practices, as documented in standards such as ISO/IEC 27002

The site uses WordFence a security plugin which has the newest firewall rules, malware signatures and malicious IP addresses needed to prevent attacks and keep the websites safe.  This also includes a brute force prevention aspect which maxes out after 3 login attempts, after which the IP attacking the site gets blocked. We also receive notification of any attempts.

The  server that hosts this site continually monitors developments in data security, privacy, and compliance around the globe, including the GDPR. The server has always upheld the core principles behind GDPR as evidenced by its early adoption of the Privacy Shield program, and is expected to be in compliance when it is implemented.

  • Daily Backups – Automated, redundant systems for your critical applications.
  • Enterprise-Grade Security – Proactive WordPress security keeps your data and your website safe.
  • Firewall – Multiple, powerful firewalls between your data and threats.
  • Malware scan – Proactive detection and elimination of malware.
  • Evercache – Proprietary caching technology for massive scalability and speed.
  • 1-Click Restore – Instant backup and restore with easy Snapshot Backups.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

Third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation. All of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

Data breach

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data controller

The data controller of this website is: The PHA Group

Whose registered office is:

117 Wardour Street, Hammer House, London, W1F 0UN

Data protection officer

Marina Hall

privacy@thephagroup.com

0207 0251 350