Crisis planning
If you or your business are only responding to a reputational crisis when it has happened, it is already too late. Crisis planning helps ensure your organisation is prepared for the unexpected.
Crisis planning
Key features:
We normally divide the project into four phases:
Reputation audit
This covers issues affecting your sector, as well as you or your organisation specifically
Information gathering
We hold meetings and workshops with your senior leadership team to discuss perceived risks and to understand roles and responsibilities
Drafting the manual
We set out a risk escalation process and provide a comprehensive crisis response plan
Review period
We share a first draft of the manual and work together to agree a final version of the document
Crisis insurance
Examples of our work have included:
A long-standing relationship with a successful global retailer
Our client is based in the UK with a presence in multiple territories throughout Europe. We have worked with them for eight years, providing advice on a range of reputation issues and handling media relations when required. We have advised on issues such as: an unauthorised TV documentary featuring the business; litigation against a former employer who had stolen from the company; an employment tribunal brought by a disgruntled former employee, making false accusations against colleagues; and the Covid shutdowns and re-opening.
Advice to a high-net worth individual
Our client has enjoyed great success across several industries, but does not want a public profile or to seek media attention. We monitor the landscape, providing advice on issues that might land in the media and, if required, handle media relations on his behalf. We ensure his privacy is protected and his rights as a private individual are observed.
Get in touch with the team