Careers

Who are we?

We are PHA, a leading integrated comms agency with offices in London, Manchester, and Leeds. We have also recently opened our first international office in Boston under the brand Dig & Dig. Founded in a small office off of Carnaby Street in 2005 by our Chairman and former newspaper editor Phil Hall, we have evolved to offer public relations, creative activations, social media, and digital marketing services to our enviable client roster. From renowned consumer brands to household corporate names, our teams deliver top-tier work to start-ups, global companies, and everything in between.

We are now looking for a passionate, ambitious, and entrepreneurial Account Manager (Grade 2) to join our growing PHA North team. You can expect to support clients spanning the global tech, property, professional services, education, and engineering sectors.

We know that PHA is only as fantastic as its people, but don’t just take our word for it… check out the video testimonials here.What will you do?

All of our roles, from Junior Account Executive to Divisional Managing Director, work to the same five core responsibilities, with specific competencies appropriate to the level detailed under each. This gives clarity to all employees regarding what is expected of them, and a clear vision for career progression.

Client responsibilities

• Continue to deliver high-quality coverage for accounts.
• Develop and maintain positive relationships with clients as the trusted day to day account lead (based on size of account), taking ownership of client meets, regular client updates, and reporting.
• Strong client management with detailed, clear communication, counsel, and strategic recommendations.
• Start to run the day to day management of client accounts, leading juniors across the team with the support of the account lead, including:
  • Setting and adhering to agreed timelines.
  • Management of weekly and monthly reporting.
  • Monitoring and exceeding KPIs.
  • Ideation to keep client activity fresh and engaging.
  • Quality checks to ensure high quality of client-facing documents.
  • Budget management.
  • Awareness of and contribution to contract renewals to achieve a high client retention rate.

Growth

• Proactively identify new ideas for existing clients, and upselling services where possible.
• Contribute to the department’s new business strategy, including identifying and understanding new prospect opportunities, working with Sales & Marketing, and continuing where relevant to proposal preparation and pitch involvement.
• Develop commercial awareness, with a focus on understanding client contract breaks, and growing the commercial value of your client portfolio through upselling.

People management

• Provide regular feedback to junior colleagues across accounts, working with them to develop core PR and client management skills.
• Demonstrate consistent and effective upward management to account leads, sharing successes and flagging issues/challenges at the earliest opportunity, whilst also starting to identify and suggest possible solutions.
• Provide regular feedback on account teams to senior colleagues, highlighting exceptional performance and flagging any concerns/issues of performance management.
• Take ownership of weekly account activity across account portfolio with support from account lead, consistently and effectively delegating tasks to junior members of the team, and taking responsibility for ensuring deadlines are met.

Industry knowledge

• Delivery of high-quality coverage through a strong news awareness, leading on campaign strategy, and developing ability to draft compelling content on behalf of clients.
• Maintain strong relationships with journalists, influencers, and other key figures relevant to your sector to provide regular opportunities for your clients.
• Develop a sophisticated and in-depth knowledge of industries relevant to your clients, and use research skills to lead planning and campaign strategies, draft in-depth content, and upsell projects.

Agency responsibilities

• Participate in agencywide activities and initiatives to build relationships with colleagues to include All Staff training, social events, and internal seminars relevant to level.
• Regularly attend role-specific training organised through the PHA Academy.
• Involvement in at least one companywide initiative (culture teams, PHA PR, working groups).

What will you get?

Our extensive benefits offering rewards employees for the fantastic work they do every day. You can check out our full brochure here, but to give you a snap shot…

• Make memories last with our long-service awards, wedding and new baby gifts, and a holiday allowance that increases year-on-year from your second anniversary
• Spend time with family through 26 weeks’ full maternity leave pay, 26 weeks’ full adoption leave pay, six weeks’ full paternity leave pay, paid time off for antenatal care and fertility treatment, and flexible return to work options
• Get recognised for outstanding work with our £500 wow bonus, new business bonus, talent referral scheme, and monthly companywide awards
• Prioritise wellbeing with our healthcare cash scheme worth up to £2,000, early finish on Fridays, wellness hours, days, and vouchers, flexible working charter, and flexible hours
• Get involved with our culture initiatives, from regular socials, team sports, and company breakfasts, to development days, Equality, Diversity & Inclusion forums, and our PHAcademy training programme

If you’re passionate about helping our clients achieve their goals, not settling for the easy and forgettable, but challenging them to do better and be different in an environment that fosters openness, honesty, and diversity – we want to hear from you!

In return, we’ll provide you with the opportunity to develop your unique talents so that they shine through your work, a role in which your voice is heard, and an extensive range of benefits, incentives, and rewards.

What we offer

View benefits

Please enquire or send your CV to rubyK@thephagroup.com, or apply via LinkedIn or our website.

 As an equal opportunities employer, we actively encourage applications from candidates belonging to groups that are underrepresented in the communications, marketing, and creative industries, including those from ethnically diverse backgrounds, belonging to the LGBTQ+ community, living with a physical/hidden disability or neurodivergent condition, and/or were not privately/university educated. We are committed to ensuring that all candidates can participate fully and comfortably in the application and recruitment process while showcasing their suitability for a role to the best of their ability. Please let the Talent team know via the email address above if you require adjustments to the application or recruitment process. Examples of adjustments can be found here, and all requests will be considered. To find out more about our commitment to fostering a diverse and inclusive working environment that enables everyone to reach their full potential while feeling valued and respected, please visit our Equality, Diversity & Inclusion page for further information.