Written by Tom Clarke • Published 16th October 2018 • 2 minute read
One of the most popular New Year resolutions is to exercise more, which means gyms and fitness classes often see a spike in membership sales throughout January. But often by March these numbers decrease, with members deciding to cancel their fitness dreams, leaving business owners pondering the same question they were last year ‘How can we keep our members long-term’.
For many fitness centres maintaining a membership drive consistently throughout the year can be a challenge. With some strategic planning, the right tools, and a continued approach to member engagement the revenue inconsistency can become less of an issue.
Are you contacting and keeping your customers updated with the latest news about the gym especially when New Year resolution gym enthusiasm begins to drop off? LA Fitness needed a new way to keep their members’ attendance up and previous methods of calling weren’t cutting it. They decided to create an email marketing campaign which targeted people whose memberships were close to expiring. LA Fitness created a friendly offer-based email, with a clear and simple message linking to the renewals page of the site. The results, LA Fitness received a significant boost in open rates from 20% to 33% and upped their renewals.
Gather and monitor member reviews
According to an article published by The Drum, as much as 93% of consumers let online reviews impact purchasing decisions. This can have an effect on sales and will inform prospective members about your gym’s services, staff, facility and culture when they’re searching for a new gym to join. Reviews don’t only build trust, but they also play a major role in SEO performance, which is how Google calculates where you sit on the search engine. Brands have begun to use trusted independent review platforms such as Feefo, which allows consumers the opportunity to give a more authentic review, meaning that as a business you can judge far better what your members are happy and unhappy with.
Think about offering individuals or group challenges to your members. Not only will you be motivating them to exercise, but you’ll be encouraging them to engage with other members at the same time. Pure Gym challenged its members in May l, to find out who could do the most repetitions of three bodyweight exercises in just 30 seconds. The winners from each gym received a free month gym membership.
Win A 12 Month membership!! Up for the challenge?
April stepping up to the box jump challenge
Train up your team
How are your members greeted when they walk in the door? Fitness First trained 10,000 staff over a 12-month period in a bid to improve customer service and make customers feel more welcome. Fitness First boss at the time, Andy Cosslett, went on to say, ‘now when a regular Fitness First customer walks through the doors, they are greeted by name. If people feel comfortable and supported, they come more often and bring more people with them’. Cosslett has widely been credited as the man who lead the gym chain’s turnaround from the brink of bankruptcy to resurgent business.
Would you like to discuss through some creative ideas you might have for your next campaign? Why not speak to a member of our team today, to find out how we could help deliver your best sales figures yet.