If you want to work with some of best PR, social media, and digital marketing specialists in the industry and deliver exciting campaigns for the world’s biggest brands and brightest start-ups, you’re on the right page.

Account Director

About us

The PHA Group is a leading, independent public relations, social media, and digital marketing agency with offices in London, Manchester, Leeds, and Wokingham. Founded in 2005 by former newspaper editor Phil Hall, PHA boasts an impressive client roster spanning the consumer, corporate, and reputation spaces. Our passionate, ambitious, and entrepreneurial employees and exceptional company culture make PHA a fantastic place to work, and we’re hiring!

A note from the Head of Department

We are looking for a passionate and motivated people-person to lead our ambitious corporate team on brand-building and issues-rich campaigns that span all scales and sectors. You will be client and team lead for a mix of challenger brands, established businesses and their leadership teams, who is keen to make their mark and take ownership of a number of key client relationships. We’re looking for a smart self-starter who has proven agency experience in handling a number of clients and managing junior team members.

You will need to be a confident client advisor acting as the senior day-to-day contact for a number of stakeholders, while also keeping an eye on the bigger picture. We’re looking for someone who is happy to get stuck into a variety of projects and retainers, so you’ll need to be a great team player who likes to work collaboratively and can manage upward and downward in an agile manner.

A strong national and business media contacts book will be an advantage in this well-networked communications agency, while being comfortable holding your own in broader marketing conversations is essential. We have a number of integrated accounts in which messaging and activity is planned and executed across a number of channels.

The role also requires attention to the day-to-day detail but also a dedication to team growth and personal development, and we offer great benefits and rewards for commercial success. This is the perfect role for someone looking to hone their new business and team management skills, from supporting people’s career progression through to strategy, budget and KPI ownership. The opportunity will give a compelling communications leader the scope to shape the next phase of their career in a supportive environment, and reap the benefits.

What you will be doing

Client responsibilities

  • Ownership of relationships with clients, discussing issues outside of the day-to-day account management and sourcing broader opportunities through their networks
  • Strong writing, editing, and commissioning skills
  • Business development
  • Start to develop a strong personal pipeline for your team
  • Continual improvement of new business collateral
  • Start to execute effective campaigns that bring in leads
  • Source and attend networking opportunities to develop new business contacts

Commercial responsibilities

  • Contribution to team’s new business strategy
  • Start to record commercial results month to month, maintaining awareness of stance in relation to targets and where improvement is needed
  • Planning for client renewal well in advance of contract expiry
  • Work with account teams to drive upsells and new areas of income

Team management (where relevant)

  • Lead and motivate team who support your contribution to the company
  • Provision of support and feedback, aiming to develop individual career plans
  • Oversight of delivery of work and client relations
  • Upward management to ensure smooth running of accounts and flag issues immediately
  • Make recommendations to Head of Department for any investment required and consider internal collaborations

Wider company responsibilities

  • Represent PHA at external events, including speaking initiatives
  • Drive brand-building activity alongside our marketing team
  • Find broader roles across the company where you can share knowledge for example our employee-led culture committees

Benefits – click here for full brochure

  • Making Memories: £500 annual birthday bonus, enhanced maternity and paternity leave, wedding present, new baby gift, length of service awards, enhanced holiday allowance
  • Rewards: £500 wow bonuses, £500 talent recognition awards, 4% matched pension scheme, and monthly new business, campaign, and kudos awards
  • Wellness: £1,000 healthcare cash scheme, 4pm finish on Fridays, annual wellness day and voucher, weekly wellness hour, flexible working charter, annual mobile phone scheme
  • Training & Development: PHAcademy, regular appraisals, promotion plans, industry membership, secondment opportunities, New York exchange scheme
  • Charity & CSR: volunteering opportunities, annual development day, regular fundraising initiatives
  • Open Conversations: annual diversity and inclusion report, drop-in sessions, webinars, seminars
  • Office, Environment & Sustainability: company commitment, annual initiatives, PHAseOut
  • Sport & Social: summer and Christmas parties, team treats, seasonal competitions, quarterly drinks, new starter breakfasts, sport events, afternoon brews

If you would like to be part of the PHA family, we would love for you to get in touch. You can send your CV to or apply via LinkedIn or our website.

What we offer

View benefits

As an equal opportunities employer, we actively encourage applications from candidates belonging to groups that are unfairly represented in the communications and digital marketing industries. Please let us know if you require us to make any reasonable adjustments to support your application and/or recruitment process.

If you would like to be part of the PHA family, we would love for you to get in touch. You can send your CV to or apply via LinkedIn or our website.

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Job description